The first step to locate repair service in your area is to select the product that needs service. I would be happy to investigate this. Wadoy NX58f5500ss Knob Replacement for Samsung Stove Knobs Fit FX510BFGS, FX710BGS 5Pcs DG64-00472A DG64-00347A Oven Range Gas Dial Stove Knobs 4.6 out of 5 stars 59 $29.38$29.38 ($5.88/Item) Get it as soon as Fri, Aug 28 3. Free delivery. Stove knobs cracked and are falling off, microwave buttons work randomly, ice box in fridge has small air gap so the ice melts then freezes and builds up on top which locks the freezing mechanism so then I'm scraping it with a fork to clear it once ever two weeks. Samsung ranges feature modern controls that give you the flexibility to cook any type of food. We are nearing the end of this situation and need to replace our stove and microwave. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This has been going on since 2017, two years after I bought them! This tarnishes the brand reputation, and I know for sure that my next set of kitchen applicances will be from LG. Samsung, what resolutions are you offering in the private messages? Find many great new & used options and get the best deals for Samsung Range DE92-03045F at the b… 4. Please send me a phone number that can I call and ask you guys to send me a new knobs. 0 users rated this 4 out of 5 stars 0. I'm not happy with this purchase and when I spoke with customer service, they didn't give any useful guidance either. Our insurance picked up most of the cost, we are still out money over this situation. One has broken and is no longer usable; the others are not far behind. To purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or samsungparts.com. The box had the right part number but the contents were wrong. I am also going to put in a complaint where ever I can! We ordered a single knob at this point and when the replacement knob came it was the wrong color. SHARE: Chat with a Pro. After about 15 calls, 0 returned calls from the manager I decided to go to the Best Buy store for help. I showed the Appliance Manager the knob and he laughed - it is for the black stainless steel store not ours and even showed us one in the store. I provided proof of the RMA, the tracking info with their signature and threatened BBB and attorney general action. Ending Dec 6 at 7:44AM PST 6d 8h. We had 2 knobs break so far and we have been trying for *9* months to get replacements...here is the sad story. When my dishwasher just died I learned a lesson - but someone else. Note: I have 2 Samsung TVs, a refrigerator, stove and microwave. And the modern designs of Samsung ranges help upgrade the look of any kitchen. I don't understand why some posts get request for more info from Samsung moderators and some do not (like mine). Samsung Range broken in less then 2.5 years, Re: Samsung Range broken in less then 2.5 years, To purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or. The knobs are made of steel on the outside and cheap plastic on the inside the heat and the weight of the knobs breaks off very easy, it is too bad because it is a nice looking stove and expensive but the service is terrible, I will throw the stove out before I give samsung any more of my money. First contacted the online chat tool and they provided the part number and the samsungparts.com site (J&J). Free shipping. Then go inside the oven and remove the two Philips head screws holding the fan cover. Set your store to see local availability Add to Cart. I thought it was just me also. The knobs on Samsung ranges are designed to meet the requirements set by international standards, which requires a two-factor mechanism. Even worse that you're taking your customers to the cleaners on replacement parts. The knobs are made out of steel, the inside is cheap plastic, and the knobs break off very easily. Then, pull the knobs off the control valve stems. Note, it is a left handed nut, so turn it right to loosen it. What is the difference between a … Remove the back panel with a screwdriver. Thanks. $28.89$28.89 ($5.78/Item) Get it as soon as Thu, Sep 17. anyone else have an issue with gas range knobs breaking? Samsung offers a wide variety service locations. After some close calls, we just had an incident that resulted in a fire. We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. On purchases of $49 to $499.99 for 6-month and $500 or more for 12-month, 18-month, or 24-month. Shop cooktop & range parts and a variety of appliances products online at Lowes.com. I too have had issues with all my Samsung kitchen appliances I bought in 2015. With Samsung, you'll have access to a variety of self service options, access to hundreds of walk in service repair centers, and if you have selected to opt into Premium Care, we'll even come to you! 0 bids. 01-22-2020 They could spin the knob and nothing happened until Mom pushed in with a little force and turned it to the desired setting. Replacing the elements of your stove regularly keeps your electric range operating at peak efficiency. I did have a fire because of this. Pull off the fan. Fortunately we are still under warranty and customer service had no problem agreeing to send a replacement. Slide out the stove. Over the course of normal use, your Samsung range may experience problems that prevent it from working. 2 users rated this 3 out of 5 stars 2. It is compatible with most brands excluding GE and Hotpoint ranges. Lifetime Appliance 2 x DG64-00347B Dial Knob Compatible with Samsung Range Oven - DG64-00472B. ft. Gas Range with Self-Cleaning and Fan Convection Oven in Stainless Steel $ 698 00 Please enter your model code in the above model search bar. 12:01 PM However it did cause damage to my kitchen. Thinking of buying Samsung appliances? This simple knob kept kids from turning on a stove. Please get that to us as soon as you can. Why not recall this dangerous product so that those of us with this fire hazard in our homes can replace it with something safe? Customer service wouldn't do anything for me. Set your store to see local availability Add to Cart. I did have a fire because of this. Thankful for a fast response from our fire department. Start New Search. Samsung Range NX58J5600SG/AA / 0000 Repair Parts. my gas range is only a year old - 1549423 Can you please drop a Private Message Here with the serial number of the unit as well as the following: I have the Samsung slide in electric range flex duo. Set Of 5 Burner Knob Dial Replacement for Samsung Range Oven DG64-00347A. Our Samsung stove decals are made with a premium vinyl adhesive. I do hope that there was no injury to anyone. DG61-00525B LEG-LEVELING NE58K9850WS,PA66,BLACK,Nylo: Nationwide BO, Usually ships within 4-6 weeks We were out of our home for 3 months do to clean up and still do not have a functioning kitchen currently! The part returned but no credit - then these rude people said they didn't receive it. I will never buy another appliance made by them again and will spread this to whomever will listen to me. I spent $1400 on a cooktop and 2 years later I need to spend $500 on replacement parts?? 2. While I was speaking with customer service, I took off and inspected the remaining knobs and found that a total of 3 out of 5 were cracked and about to fall off the stove. Compare. LOGIN CUSTOMER SERVICES CART (0 items) ... Home > Appliance > Range. Obviously not! Range Kleen Electric Knob in Black (4-Pack) Model# 8114 $ 17 88 $ 17 88. $100/knob is a terrible rip off, Samsung. The knob will not turn unless force is … LOGIN CUSTOMER SERVICES CART (0 items) Samsungparts.com. That is what reputable manufacturers do when they care about their customers. I thought it was just me also. Range Kleen Electric Knob in Black (4-Pack) Model# 8114 $ 17 88 $ 17 88. 4.3 average based on 12 product ratings. So I ordered two knobs (another broke) at the Best Buy store through their part vendor Compass. I didn't have this issue with Whirlpool which I used for 15 years prior to replacing it with this oven. Great job Samsung. I will never buy another Samsung product. No, I think you misunderstood. I had accidentally turned on the knobs before but always caught the situation before anything happened. I asked for a return since the part wrong part and J&J argued - too much time passed... Then eventually they succumbed and gave me an RMA. Came home to a smoke filled house after being gone 30 minutes. And the fact that Samsung doesn't even ackgnowledge these complaints and doesn't respond with something as basic as "We are sorry, we'll try improving our products" shows that they really don't care about the customer beyond the moment when the product was sold. Unplug the electricity. $0.99. Smart Choice Universal Gas and Electric Range White Knob Kit (4-Pack) Model# KNOBKIT4W $ 20 98 $ 20 98. Clean the stainless steel surfaces using a stainless steel cleaner or white vinegar. 5 pcs DG64-00473A Range Burner Control Knob for Samsung. http://bit.ly/2ihPL97. $29.55. @ userQ396zGlMNB I am sorry to hear this. Theses products that Samsung are producing for kitchens are far from anything the lowered tier brands out there are making. Then, rinse and dry them thoroughly. @ userQ396zGlMNB I am sorry to hear this. We all have the same issue and want resolution. I get a product credit... Now it has been 3 months and the Compass vendor (Best Buy) can't get the part either. The customer service rep made it seem like I was the first person to call and report this issue. I would be interested in joining a class action lawsuit as well. Learn More *Based on BTU's when compared to non-Samsung 30" Slide-in Ranges. Electric Range - Model NE58K9430SS/AA. My new Samsung is a flat glass surface. 5.8 cu. Samsung is sending me 3 replacements and While I do appreciate that- I think there is enough feedback here from customers to warrant Samsung considering this a manufacturer’s defect and changing to a knob made with far better materials to avoid continued customer dissatisfaction. Unfortunately back on March 28, 2018 I missed turning on one of the knobs, got in the shower, I had somewhere to be, I got out because I could hear the fire alarm going off. Your service is reason alone to never purchase another Samsung appliance. Don't. 17 product ratings - 5Pcs DG64-00472A,DG64-00347A Stove Knobs Range Knobs Compatible with Samsung The knobs are made out of steel, the inside is cheap plastic, and the knobs break off very easily. I am not a professional nor do I recommend you do this without professional supervision. Replacement parts are $100/each. Those customers chose Samsung over many other brands available no doubt, like myself, with the belief that Samsung makes quality products and a customer can expect that Samsung will reasonably stand behind their products if/when issues arise. We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. Let alone the shoddy craftsmanship of a part as simple as a knob. Authorized Samsung parts and accessories distributor for cell phones, consumer electronics, digital cameras and appliances, including DLP TV Lamp pieces (BP96-00826A, BP96-01653A and more), remote controls, battery parts, wall mount equipment, AC Adapters and more. I feel that the knobs on my range are defective, since they all broke within such a short period of moderate use, and that they should be replaced by Samsung, free of charge. Hello, the knob on my Samsung Oven broke after less than 2.5 years of purchasing it. 08:08 PM. Then remove the nut holding the fan. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Free delivery. It looks very nice, cleans easily and operates like a dream. Rather than buying a replacement Samsung control panel or Samsung overlay panel, we create replacement Samsung stove decals to solve your problem for a fraction of the cost! Last one. Free shipping. It's easily scratched so I purchased a black 'drying mat' just in case casseroles were placed on it in preperation of using the oven. COMPANY LOCATION 119 South 14th Street PO Box 387 Belleville, IL 62222 Phone: 800-858-5844 Email: firstname.lastname@example.org Stick to phones Samsung because you haven't a clue on how to make a good kitchen product. I was googling stoves, wouldn’t have known about this otherwise. This video shows how I repaired my Samsung stove knob. Samsung 30 in. I have the Samsung slide in electric range flex duo. We purchased a Samsung range last year and I was pretty surprised when a knob recently broke just 6 months after purchase. The best way to find parts for Samsung NX58J5600SG/AA / 0000 is by clicking one of the diagrams below. PS: Gas range oven (2018), Samsung Model: NX58H5600SS/AA. @userupset: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit. 5. I did call customer service and they took my info but basically said there is nothing that can be done. Samsung DG64-00473B Range Surface Burner Knob. Same problem here with the knobs. I would be happy to investigate this. DG64-00473A Top Burner Control Dial Knob Range Oven replacement Stainless Steel Compatible … @otucker: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit. Are they possible to get? I didn't have this issue with Whirlpool which I used for 15 years prior to replacing it with this oven. Compare. Replacement control KNOBS (5)-GE Hot Point electric range, model RGB745WEA1WW. Can you please drop a Private Message, SAMSUNG OVEN RANGE OVERHEATING FIRE HAZARD, OTR Microwave heats when off and door is closed, Issue with Range Panel Display Flickering, FIRE HAZARD!!! 9 users rated this 5 out of 5 stars 9. 4.3 out of 5 stars 12 product ratings. This means two movements are simultaneously required to turn on an element: pushing in and turning. Clean the knobs in warm, soapy water. Counter tops need to be replaced due to burning thru the laminate in multiple places; scorched flooring to replace due to falling embers; possible smoke damage costs throughout the house depending on feedback from the insurance adjuster. I do hope that there was no injury to anyone. 01-22-2020 We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. - edited I did this before seeing this thread. Upon opening my bedroom door to a smoke filled house. You can also browse the most common parts for NX58J5600SG/AA / 0000. Kids were sobbing with worry about their pets. 4.6 out of 5 stars 70. Send us a private message so that we can get some additional information. Hello, the knob on my Samsung Oven broke after less than 2.5 years of purchasing it. 0 users rated this 2 … Find Knob kit cooktop & range parts at Lowe's today. It's an embarrasment to your brand that you won't stand behind the product. I would not purchase any other another items from Samsung as it looks like they're trying to make more money on parts. 47 sold. $11.29 shipping. I have a very expensive stove missing two knobs. Also, since this appears to be a significant and continued issue and not one of customer neglect or abuse, as a gesture of good faith and appreciation for existing customers, Samsung should consider sending replacements to customers who have reported broken knobs in the first few years of ownership.