For example, 19.4% of Front Desk Agent resumes contained Guest Satisfaction as a … They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. Provide effective results using superlative management, critical thinking, and analytical skills to accomplish a wide array of responsibilities. Team player and strong leadership qualities with good communication skills. Key in on the traits that the employer requires and add other relevant skills to set you apart. Chronological format: If your last few work experiences were in the hospitality industry, then using a format that highlights your work history with detailed lists of responsibilities for each role is ideal. This will allow you to get an edge over the competition by showing the hiring manager that you are very experienced, have a strong sense of what the position will entail, and offer the potential employer a “known” quantity. My goal is to provide the front desk staff with effective leadership, motivation, and clear direction to ensure smooth operations and outstanding guest services. These include vocabulary that is specific to the hospitality industry. Promote Facilities and Services. Being a front desk employee means you will be the first person that guests bring their problems to. If you have experience in hospitality or possess many transferrable skills, you may be able to build a solid career in guest services. Possess a … Scan a couple of front desk agent job ads and note down the most common requirements. Customise the CV template in A4 & US letter size to showcase your experience, skills … Important Hotel Front Desk/Guest Services Job Skills, Check out This Extensive List of Customer Service Job Titles, How to Prepare for Common Receptionist Interview Questions, Review and Use these Example Hotel Front Desk Resumes, Important Waiter / Waitress Skills for Resumes, List of Restaurant, Hotel, and Other Hospitality Industry Job Titles, Brew Your Best Resume With These Barista Skills, Best Hospitality Skills to List on a Resume, Important Human Resources Skills for Workplace Success, Team Building Skills for Resumes, Cover Letters and Interviews, Different Opportunities for Sales Careers in the Hospitality Industry, How Many Years of Experience to List on Your Resume, Top Soft Skills Employers Value With Examples. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Interpersonal skills. Make sure the list is built using strong action verbs and keywords from our hotel front desk vocabulary list provided below. Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. I am searching for a long-term position with a hotel where I can utilize my skills to their fullest potential. In addition, take a look at our vocab lists below so that you can use the best action verbs for a front desk receptionist at a hotel. Friendly, courteous and polite Hotel Front Desk Clerk, with 5+ years of experience in handling clerical duties, understand client requirements, and answer queries with patience. Below you'll find our how-to section that will guide you through each section of a Front Office Manager resume. While certain design elements are appropriate for a hotel desk receptionist job, going overboard runs the risk of making you look unprofessional. Process guest arrivals and departures including all necessary payments. It includes plenty of white space and, if appropriate, dashes of color to stand out as an attractive resume. Your goal should be to match past work history to the expectations of the job you are applying for, as long as you can do so honestly. Experienced candidate seeking a front desk manager position. The receptionist is also the hotel’s face. 1. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. Communicate Sales and Promotions. A good guest services employee greets every guest with a smile and kind word. As the face of the hotel, you are the first person a guest will encounter on arrival. Required sections for your hotel front desk resume include: In addition, as long as they offer you a chance to list skills or qualifications relevant to the job you are applying for, you may also decide to include: For example, if one of your volunteer experiences was to work as an Intake Coordinator at a summer camp, then it may be worth adding to your resume if you otherwise lack direct experience in the hospitality industry. Below you can learn which style is right for you. Write a Front Desk Resume Objective or Summary. Accessed Oct. 5, 2020. Most candidates make display of hotel management courses in their resumes, but there are also cases when a high school diploma is considered sufficient. Through the computer, which is connected to the hotel’s database, she will manage bookings for rooms; allocate, and collect payment. You don’t need a college degree or any relevant experience to be a hotel front desk employee, although an associate’s degree in business, administration, or hospitality can help. Use resume power words to fill out your hospitality resume. Here’s a list of essential skills to highlight in a hospitality cover letter: Problem-solving skills. In some cases, your resume would reach 3 pages. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Whether it’s at a hotel reception or at the local … The main responsibilities of the advertised job are also included in some way throughout the hotel front desk agent cv template. This section should go before your work history and below your resume objective. If you can respond promptly and creatively to these challenges, you can give guests a good experience, and you can earn a good review for your hotel despite a difficult situation. Besides your customer service skills, hotels and establishments look for a good mix of hard and soft skills to ensure service quality is maintained and guests are taken care of. Certifications and training: ServSafe Food Handler Certification, Certified Hotel Administrator (CHA), Certified Lodging Manager (CLM), NCA Certified Concierge™, Certified Hotel Concierge (CHC), Certified Front Desk Representative (CFDR) and others. See which skills correlate, and those are the ones your Receptionist resume needs to feature. Bad news: The HR people will skim your resume … Working at the front desk requires using computers to keep records, process payments, and complete other tasks. It can be perceived as unprofessional, or worse, may land your resume in the trash pile on the first round of reviews as large corporations, concerned with discrimination lawsuits, sometimes avoid resumes with photographs all together. Your job will be to resolve the problem if possible or figure out who to call to get it solved. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Communication is critical for hotel front desk and guest service employees. Front Office Supervisor III Resume. We ranked the top skills based on the percentage of Front Desk Agent resumes they appeared on. Seeking to apply my knowledge of hotel logistics and customer service best practices to the Hotel Receptionist role at your resort. They could be major, such as a guest whose reserved room is not wheelchair accessible, as they had requested. Front Office Manager. Front desk employees are always multitasking; they must answer phones, greet guests, answer questions, check out customers, and more. Highlight Skills in Your Cover Letter: In the body of your letter, you can mention one or two of the required skills and give a specific example of a time when you demonstrated each skill in the workplace. The following are a few types of guest service skills. Hotel Front Desk Agent Resume Examples. Therefore, front desk workers have to be extremely welcoming. Key Front Office Manager Skills "Average Guest Services Agent Hourly Pay." These problems could be minor, such as a request for restaurant recommendations. That is why a good hotel front desk agent is the key to successful lodging. You will do this by including a summary of skills at the top of your resume. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. The front desk position at a hotel requires many different skills, and the details can vary depending on how the hotel is organized and what kind of guests the hotel serves. In addition, the ability to multitask, accurately handle money, coordinate with a diverse team, and handle data entry and record-keeping tasks are essential. Read on to learn more about how to effectively include skills on your resume. Stressing teamwork and organizational skills are key for creating an attractive hospitality resume , as most positions require working closely in teams and with other associates to complete tasks and manage … The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. One of the reasons why hospitality can be so difficult to work in is because it’s … Telephone etiquette and good writing skills are also required. Note that the responsibilities of a hotel front desk job can vary from one establishment to another. ResumeCoach » Resume Examples » Hospitality: Hotel Front Desk, Read hotel front desk resume examples to get a head start, View resume samples for jobs in the hospitality industry. For this reason, it’s important to find the right mix of content and presentation to make your resume as concise and easy to digest as possible, which can be accomplished with strong action words, carefully selected bullet points and a strong summary of your qualifications, accomplishments and relevant skills. As such, the required qualifications for this job always include excellent customer service abilities. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Image by Colleen Tighe © The Balance 2019. Plan schedule and supervise the work of other 10 Front Desk employees. Combination format: On the other hand, if your work history is in another sector, such as retail or phone sales, then you will want to put the emphasis on the transferable skills best for a hotel front desk job. Read the job ad closely to find out the key priorities of the hotel which should make up the focus of your hotel front desk resume objective. In the description of your work history or your resume summary, you might also want to use some of these keywords. Even if your prior job experience is limited, your front desk receptionist resume should ideally showcase your organizational skills. Being organized allows a front desk worker to juggle these multiple tasks. I have an associate degree in hotel management with courses that focused on accounting, housekeeping and hotel administration. As such, the required qualifications for this job always include excellent customer service abilities. Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Use Skill Words in Your Job Interview: Make sure you have at least one example for a time you demonstrated some of your top skills. Each element of design that you choose should add to the readability of your finished resume. Top Front Desk Agent Skills. Experienced front desk receptionist with an Associate Degree in Hotel and Restaurant Management seeks to contribute to the Holiday Inn at Brentwood team in the position of Front Desk Manager. You must either be already comfortable with the software the hotel uses and be able to learn new software quickly. Qualifications such as strong communication abilities, basic IT skills, customer service skills, attention to details, and a friendly attitude are common experience in Hotel Front Desk Clerk resume samples. Including skills like communication skills, organization skills, software/technical knowledge and language skills are all abilities that can be used in a hospitality position. Not sure where to start with design? Equally important is your ability to perform administrative tasks and how you deal with customer complaints. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry. I understand the selling strategies associated with the hotel industry and I have the ability to perform the administrative duties and to manage the front desk in an efficient and professional manner. Find out how to present your expertise in the most effective resume format. It should briefly introduce you and showcase what you can bring to the hotel staff that makes you stand out above other candidates. A resume is likely to be your first “introduction” to a potential employer. I have recently earned a bachelor’s degree in hotel management and my courses focused on housekeeping, economics, accounting and administration. Add Relevant Skills to Your Resume: You can include relevant skill words in your resume. It is important that you customize your work history section to emphasize the specific skill set listed in the required and preferred qualifications of the job advertisement. 2. Upselling. Summary of Skills: Hotel Front Desk Clerk Manager Resume Summary : Highly qualified professional offering superb decision making skills, judgment, and outstanding initiative. Whether it’s a hotel, motel or Holiday Inn, a front desk supervisor is usually on the front lines of the job ensuring everything runs smoothly. Both should be customized to the exact job you are applying for, mentioning all of the required and preferred qualifications listed in the job advertisement if you hold them. In the hotel front desk agent cv template, the candidate models the skills section after essential job skills directly from the posting, such as customer service skills, computer knowledge, and communication ability. As a front desk supervisor, you have a dual responsibility, caring for guests and employees. Your resume objective, should you decide to include one, is an opportunity to show your outstanding fit for a hotel front desk job. This role probably included similar duties to those that you will perform as in a hotel front desk job. Check the job description for a Receptionist and write all the skills mentioned in it down too. Many receptionists also work in an administrative assistant capacity that entails scheduling employers' meetings and appointments on a daily basis. Be sure to use a professionally designed resume template to take the guesswork out of this critical aspect of a competitive resume. Overdoing it with design is a common mistake. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone. 1-2 pages is typical. It can be helpful to include a summary of skills for a hotel front desk resume. Hotel front desk receptionists, also sometimes called hotel front desk clerks or concierges, are the face of the hotel staff for visiting guests. Use this Hotel Front Desk Agent Resume as the starting point for your new job. A front desk employee is typically the first person a guest sees upon entering a hotel. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have.. While you don’t need to be an expert in the world of tech, you do need to be computer literate.